Policy Overview
This Return & Cancellation Policy explains the rules regarding cancellations,
refunds, rescheduling, and service modifications for bookings made through
Jentian Tours And Travels.
1. No Physical Return Policy
As we provide travel services including tour packages, hotel bookings,
transport arrangements, and ticket bookings, there are
no physical products to return.
Refunds and cancellations are processed according to the booking type
and cancellation terms mentioned below.
2. Cancellation by Customer
Customers can request cancellation by contacting us via:
- 📧 Email: your@email.com
- 📞 Phone: +91 XXXXXXXXXX
- 💬 WhatsApp Support
Cancellation charges will depend on the booking date and the policies
of airlines, hotels, transport providers, and other travel partners.
3. Cancellation Charges
|
Cancellation Time
|
Cancellation Charge
|
| 15 Days or More |
10% of Booking Amount
|
| 7–14 Days |
25% of Booking Amount
|
| 3–6 Days |
50% of Booking Amount
|
| Less than 72 Hours |
100% Cancellation / No Refund
|
Note: Flight tickets, train tickets, hotel bookings,
customized packages, and peak-season bookings may have separate
cancellation policies.
4. Non-Refundable Services
- Flight, Train, Bus & Cruise Tickets
- Visa Fees & Travel Insurance
- Non-Refundable Hotel Bookings
- Customized Tour Packages
- Special Holiday Packages
- Last-Minute Bookings
- No-Show Cases
- Services Already Used
5. Refund Process
Approved refunds will be processed after deducting applicable
cancellation charges, service charges, payment gateway fees,
and third-party supplier charges.
Refund Timeline:
7–15 Working Days
6. Cancellation by Company
In case of natural disasters, bad weather, supplier cancellation,
technical issues, government restrictions, or safety concerns,
we may cancel or reschedule the booking.
- Alternative Travel Date
- Alternative Package
- Partial or Full Refund (Subject to Supplier Policy)
7. No-Show Policy
If the customer fails to arrive at the scheduled departure time
or does not use the booked services,
it will be treated as a
No-Show.
No refund will be applicable.
8. Rescheduling Policy
Customers may request rescheduling before the travel date.
Approval depends on availability and supplier confirmation.
Additional charges may apply due to fare differences,
hotel rate changes, transport costs, or administrative fees.
9. Partial Use of Services
No refund will be provided for unused services once the tour
or travel package has commenced, including unused hotel nights,
sightseeing, meals, transfers, or other included services.
10. Payment Gateway & Service Charges
Payment gateway charges, booking fees,
convenience fees, service charges,
and taxes may be non-refundable.
11. Force Majeure
We shall not be responsible for delays, losses, or cancellations
resulting from events beyond our control, including natural disasters,
pandemics, accidents, war, strikes, political unrest,
transport disruptions, or government restrictions.
📞 Contact Us
Jentian Tours And Travels
📧 Email: your@email.com
📱 Phone: +91 XXXXXXXXXX
For cancellation, refund, rescheduling, or booking assistance,
please contact our customer support team.
